Insurance
Renewals on time, and a person for the hard questions.
Reminders go out on SMS, WhatsApp and IVR. When a customer has a question, their advisor calls back on a recorded business line, with the whole thread in front of them.
What gets in the way
The work happens on the phone. The record doesn’t.
- 01
Renewal reminders get ignored.
One message from an unknown sender is easy to miss, and the policy lapses.
- 02
Advisors start from scratch.
Nobody can see what the customer was told last time, or on which channel.
- 03
Hard questions wait.
A customer replies with a question, and the reply sits in someone’s personal WhatsApp.
How Ryng helps
One app for the team. One record for the business.
Reminders on every channel
SMS and WhatsApp templates, scheduled or by hand, and IVR for the whole list.
One thread per customer
Replies, calls and recordings in one place, so the advisor knows the story.
Callbacks that keep themselves
Set in one tap. They come back to the top of the advisor’s list on time.
Renewals you can see
Calls, connect rate and outcomes by advisor and branch.
A customer, start to finish
A renewal, from reminder to payment.
Every message, call and recording for one customer, in one thread, whichever channel they chose.
Illustrative customer.
- SMSMon 9:00 amYour health policy renews on 30 Oct. Reply 1 to renew, 2 to talk to your advisor.
- WhatsAppMon 9:05 amMeera replied 2: “Can I pay the premium in parts?”
- Voice callMon 11:20 amRecorded6 min, recorded. Quarterly payments explained. Outcome: interested.
- WhatsAppMon 11:28 amPayment link and policy summary sent.
- SMSTue 4:10 pmPayment received. Policy renewed for another year.
- Up to ~60%
- of calls connect, against a ~15–20% baseline
- 100%
- of calls logged and recorded
- 0
- missed callbacks
- 24 hours
- from sign-up to a live team
Connect rates vary by industry, list quality and calling hours.
Compliance
Built to support your IRDAI and DPDP obligations.
Calls recorded on business numbers, access by role, numbers masked, TRAI 160 and 140-series lines, and data stored in India.
How Ryng handles compliance- IRDAI
- DPDP
- TRAI
Other industries
Bring every conversation onto one record.
Book a demo and we’ll set Ryng up with your team, on the phones they already carry.